Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). Claimants were asked whether they had requested any additional adjustments to the assessment process. They later changed the award because they looked into everybodys claim as they felt they hadnt been Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). The frequency of the other requests was too small to report on the outcome quantitatively. Those undergoing a reassessment were also more likely to choose a telephone assessment (68 per cent) than those submitting a new claim (57 per cent). 63 replies 18.3K views. As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. The most common way new claimants had first heard about PIP was from a friend or a relative (39 per cent), as well as from a health worker (19 per cent) or JobCentre Plus (14 per cent). Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). Then get someone to come and sit with you at the next one as support? This report presents the key findings from the surveys of claimants who took part in a telephone health assessment as part of their benefit claim for Personal Independence Payment, Universal Credit (UC) or Employment Support Allowance (ESA). A health professional will carry out your assessment - they'll write a report and send it to the DWP. When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. Having a mental health problem can be expensive. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. What is the PIP medical assessment?. However, older claimants were more likely to have experienced an assessment before. You can score enough points and get either the daily living part, the mobility part, or both. Claimants who were awarded PIP were more likely to have previously attended a face-to-face assessment for a previous claim (57 per cent) than those who were disallowed PIP (47 per cent). Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). Am I eligible for Employment & Support Allowance (ESA)? Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). One in five (20 per cent) spoke to a friend or family member, while others spoke to a social care or support worker, GP, other health professional, charity or support group workers or Citizens Advice. What are my options for dealing with debt? This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Those who reported being dissatisfied with the telephone assessment were asked to provide their reason(s). What you should say during the PIP assessment. Hopefully you will be "lucky" Nearly half (47 per cent) of PIP claimants and one in three (32 per cent) of those undergoing WCA drew on additional support or information before the assessment beyond DWP or the assessment provider, most commonly a friend or relative. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. someone helps or encourages you to go out. poppy123456 Community member Posts: 38,820 Disability That's why benefits like Personal Independence Payment (PIP) can make such a difference. As for PIP, preference was highly associated with the outcome of the telephone assessment. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. For example, they might ask you how you travelled to the assessment centre. Helping you understand, manage & improve your mental health and money issues. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Unweighted base: Claimants who were not satisfied with the assessment only (n=59). Those who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those with a condition that mostly affected their mobility or their stamina or breathing. Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. It will take only 2 minutes to fill in. a friend of mine has been on pip for 2 years. Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). Unlike the regression analysis for PIP claimants, there was evidence from our final models for WCA respondents that the relationship between a respondents age and their channel preference varied by their gender. Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Those awarded PIP had a 51 per cent predicted probability of choosing a telephone assessment when given this three-way choice, a fall from 61 per cent when choosing between just telephone and face-to-face. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. This appointment letter will be given by Atos & Capita. Hopefully you will be "lucky" You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. | Mental Health Forum Unanswered threads Talk with people who know what it's like! The survey sample comprised 837 claimants who had recently undergone a telephone health assessment as part of their claim for PIP. This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Most claimants (87 per cent) experienced no technical difficulties during the call. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. Those with an unknown outcome were far less pronounced in their preferences. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. hello. All interviews were conducted via telephone and lasted around 25 minutes. The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). All face to face assessments have been suspended for at least 3 months. someone goes out with you. Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. Claimants more likely to receive support included those having a benefit reassessment (28 per cent, compared to 17 per cent of those making a new claim), and those placed in the LCWRA group (27 per cent, compared to 9 per cent of those who were referred). These kinds of professionals ensure that those requiring help and assistance from the Government are able to get it and play a key role in the health system. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Try not to just yes or no to the questions. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). The health professionals will be reviewing your PIP form once you reach the assessment centre. When asked why they would feel comfortable with a video assessment, 45 per cent of those expressing this view said it was because of the ability to see the assessor and find it easier to build rapport. Its based on the results of over 250 responses to our readers survey which is still open. Around three quarters (76 per cent) of claimants reported no difficult topics. Almost two thirds (63 per cent) said that they had used video calls at least once. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. I first applied for pip back in 2016 and was awarded a paper based award . You can change your cookie settings at any time. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. This document/publication is also available on our website. Do be advised that the 'DWP' call handlers are not PIP advisers. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. someone helps or encourages you to go out. However, about one in five (21 per cent) said they would have liked more information about what would be covered. Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. You can score enough points and get either the daily living part, the mobility part, or both. Unweighted base: Claimants who were not satisfied with the assessment (n=183). When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. For those undergoing WCA gender was also a predictor of preference. Claimants were first asked, if given a choice and assuming government advice allowed, they would prefer a telephone or face-to-face assessment in the future. This companion can be someone who can assist and care for you such as your friend or family member. Do be advised that the 'DWP' call handlers are not PIP advisers. Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. Note: Some claimants provided multiple responses. Those undergoing a reassessment were most likely to prefer a telephone assessment (62 per cent) than those submitting a new claim (41 per cent). A small number of claimants also requested to spread the assessment over multiple calls or receive information in large text or braille. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Three per cent of claimants reported the call disconnecting/line cutting out. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). Make a list of points you would like to make during your assessment and take this with you. For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. Note: Some claimants provided multiple responses. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. WebIntroduction. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. The professional will then send it to DWP to check if you are eligible for the benefits. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Discussing mental and physical health were the most commonly reported difficult topics of the assessment. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date. You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). Preference was, however, highly associated with the outcome of the assessment. Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. This report explores if, and how, experiences and views of claimants differ by a range of factors including age, gender, type of assessment, as well as self-reported health status and previous experience of face-to-face assessments. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. We and our partners use cookies to Store and/or access information on a device. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Crescenzo Pinto The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). Claimants with mobility issues who did not feel comfortable with video were less likely to report it would make them nervous or anxious (14 per cent) but were concerned about explaining their condition fully (9 per cent). In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. 30 September 2020 at 8:04AM in Disability money matters. Nine in ten (PIP - 90 per cent, WCA 93 per cent) claimants were satisfied that the assessor called on time. Assessments will now either be paper based or telephone. We also use cookies set by other sites to help us deliver content from their services. You can learn more about autism in affected people by buying this book here. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. How can I appeal a decision about my benefits? Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. Coded open text question. Claimants who recalled receiving a communication were asked whether any other information would have been helpful prior to the assessment. How do I manage my money if I have mental health problems? About one in eight (16 per cent) had issues with the type of questions or how they were asked. Men and claimants aged under 35 were more likely to seek additional support. You may be asked to provide medical evidence as to why you cant attend the assessment centre. Daisy2016 Forumite. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. They do send out text messages for appointments yes. Helps you take control of your household spending. In this model, only reporting a mental health condition was associated with a slightly decreased preference for a video assessment. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. How are mental health and money worries linked? The sample was again stratified by age, gender and assessment outcome drawn randomly within strata to represent the population of claimants receiving telephone assessments during this period. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. In this brief blog, we will be talking about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Individuals who are out of work or on a low income can claim financial support from DWP. Assessments will now either be paper based or telephone. How your condition affects you from day-to-day make sure you read the. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. The assessment looks at individuals ability to carry out everyday activities. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). You are most welcome to join today! For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. 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