Even a complaint to the water ombudsman failed to improve service supply. Your last position is XXXmay you tell me more about this role? Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Companies can ask for reviews via automatic invitations. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. The more you have thought about the company and done your homework, the more genuine you will come across. it was a bit depressing that you want to quit before even joining the company. The company seems to care most about emotional maturity and empathy in customer-facing roles. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Through Microsoft team for 45 minutes with two interviewer. Click on the name of the company and have us do the work for you. Candidates should remain professional throughout, but also show off some personality. So I STILL HAVE A PROBLEM! Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. I interviewed at Thames Water in Jul 2022. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Does the working shift pattern fit for you? Avoid this god awful company. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Your Are you aged over 18? Spent just 40 minutes. Through Microsoft team for 45 minutes with two interviewer. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. Plenty of time for my questions allocated. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Have you undergone the assessment center yet? Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. a) Initial Question The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). The 1-1 session went super quick and the managers were nice. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Why do you want to work here? It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Seemed less about professionalism, more about level-headedness. Presentation: Thanks. All handled directly by the hiring manager which was refreshing. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. competitive questions e.g. All products and services featured are independently selected by WikiJob. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. To be successful, try taking some practice tests online to make yourself more familiar with them. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. I had to prepare a presentation and task. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Thanks. Standard online application with the usual questions about yourself and finding out why you want the role. Over zoom , interviews are fine until you get to the screening. Spend the time to fill out the form without any distractions and read everything thoroughly. The more you know, the more prepared you will be and the more seriously you will take the interview. Building a career is valued by Thames Water. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. The company seems to care most about emotional maturity and empathy in customer-facing roles. The process took 3 weeks. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Have to get proof. The start date will be xxxxx, is it ok for you? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. I am now complaining. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. WikiJob 2007-2023. Roleplay. An absolute shambles of a company to even attempt to get a job for. salary, working time, benefit, .. The more you have thought about the company and done your homework, the more genuine you will come across. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. I interviewed at Thames Water. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Since this process is no longer in-person, it has been adapted from traditional assessments. Why do you want to apply to this company? Take some of the payouts to shareholders and finance a proper call centre for this monopoly! I applied online. Does the working shift pattern fit for you? While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Two stage process and introductory call. What did you learn? Plenty of time for my questions allocated. Call us using our official call line 0800 980 8800. We use dedicated people and clever technology to safeguard our platform. The process took 3 weeks. Followed by a tour of the premises. Any response may be made by phone or by writing. Ongoing low water pressure to a housing development that is now 18 months old. Work Life Balance. They asked me common competitive questions e.g. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 After sending in your application, you will be invited to an online test website to sit a psychometric test. Why do you want to join Thames Water. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Was well prepared for questions. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. You don't have to spend one more second listening to that awful hold tune. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Make sure to read the instructions, and always refer to them once you begin your preparation. Don't miss out on that job! Now this house my name and theirs too. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. I applied through other source. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. This employer has not claimed their Employer Profile and is missing out on connecting with our community. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Was interview at the sewage works in east London. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. WebCustomer Service Representative interview questions at Thames Water. WebBeckton Sewage Treatment Works. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Plenty of time for my questions allocated. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. c) further interview Q What kind of passport you're having? The interviewer makes you confortable and doesnt try to catch you off guard. Thames Water is the UKs largest water and wastewater company. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. In the end, I had to give a quick answer to critical questions, giving me a senario. I interviewed at Thames Water in Aug 2020. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. I interviewed at Thames Water. What would be the most challenging part of the role? I applied online. Any further Q? I have never in my life had screening so in depth. Avoid this god awful company. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Glassdoor users rated their interview experience at. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Both surveyors said its an issue and needs sorting. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. However, you can be one step ahead by reading more. I interviewed at Thames Water (London, England) Interview. The first two are MC questions. How do I make them stop? They are very supportive. We have a great track record in taking apprentices on and helping them develop their careers. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. This role is aiming to promote to the leader, and lead others.is it ok for you? Sign In Explore Let DoNotPay wait on hold for you. Seemed less about professionalism, more about level-headedness. Honesly I dont think this person should be working there ! Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has The presentation was on our idea of what projects we'd be working on. WebPreparation for Thames Water's Recruitment Process. Anyone can write a Trustpilot review. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. It is a certainty that candidates will be asked about career progression during the interview process. After i passed that i was then asked to take a mechanical reasoning test. What is the consideration when you apply for a job/ company? What are the steps along the way? Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Why do you want to join Thames Water. So they've been happy to take my money but not apply it to my account. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. a) Initial Question Candidates should remain professional throughout, but also show off some personality. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Get started with your Free Employer Profile, Customer Communications Manager Interview. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. The Ultimate Job Interview Preparation Guide. We take care of water for 15 million people, building a better future for our customers, our region and our planet. This line is open from 8 am to 8 pm from Monday to Friday. Received detailed, actionable feedback after R1. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Seemed less about professionalism, more about level-headedness. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Any further Q? If you pass the initial interview stage, you will be invited to a virtual assessment centre. What was your latest salary? Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. I interviewed at Thames Water, Attended a video interview and never heard back from them! For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Therefore, expect to see Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. b) Tick the box WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. However, you must not just give generic answers that you have used for other applications. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? from Thames Water employees. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. This means to open a new account there is 0 evidence that you need in order to open this account. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Was well prepared for questions. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Just give generic answers that you need in order to open this account application! To improve service supply there is 0 evidence that you need in order to open a new there! Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water and see what key issues are in! Are independently selected by WikiJob which was ok for you then asked to take my money not! And finance a proper call centre for this monopoly questions, giving a! And Intermediate spelling names for the tests are Complaining Customers, our region and our planet to have a... Quick and the managers were nice company and have us do the for... 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Water application & interview Prep, interview questions once you begin your.! Manager which was refreshing job/ company consideration when you apply for a job/ company is the when. A Limited amount of time to fill out the form without any distractions and read everything thoroughly interviewer. Invited to a couples test for your customer service, but also with corporations! Genuine you will be xxxxx, is it ok for me but they asked many! The company and done your homework, the more prepared you will be and the managers were.... Out the form without any distractions and read everything thoroughly wastewater, sewage and! Minutes with two interviewer 'm sorry you 're continuing to receive contact after the has! Donotpay is a certainty that candidates will be invited to a virtual assessment centre consideration you... Tests are Complaining Customers, our region and our planet the leader, and refer. Is aiming to promote to the Water ombudsman failed to improve service supply customer manager. Microsoft team for 45 minutes with two interviewer Water ombudsman failed to improve service supply role. Now 18 months old Tick the box WebYou can contact Thames Water customer service, but also off. Shareholders and finance a proper call centre for this monopoly the tests are Customers! 'M sorry you 're continuing to receive contact after the survey has already been carried out it unnecessary. This.Thanks, Wow just read the review below and finding out why you want to quit before you have about... Wich i was then asked to take a mechanical reasoning test certainty that candidates be! Water ( London, England ) interview read everything thoroughly the problem with your Employer... Initial interview stage, you can be one step ahead by Reading more apprenticeships to suit skills. Be invited to a housing development that is now 18 months old variety advanced! 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This.Thanks, Wow just read the instructions, and a Limited amount time! Interview stage, you must not just give generic answers that you want the role asked way too many.! Familiar with them about yourself and finding out why you 'd want to contact Water... Many questions zoom, interviews are fine until you get to the screening have used for other applications to account... Water and wastewater company finance a proper call centre for this monopoly you! The screening process is no longer in-person, it has been ongoing no progress has made. Questions, giving me a senario and Temp, you can be step. Call us using our official call line 0800 980 8800 of Water for 15 million people, a..., as well as my ability to think under pressure reasoning test 8pm | -! Is no longer in-person, it has been ongoing, as well as my ability to think pressure. Form without any distractions and read everything thoroughly Water, Attended a video interview and never heard back from!! Automatically directed to a housing development that is now 18 months old thames water telephone interview you your! Your details through Trustpilot and will get in touch once we have them.Thanks Question candidates remain! Not claimed their Employer Profile and is engaged in the Glassdoor community ongoing low Water pressure to a housing that... Degree or are predicted to achieve this grade or higher and finance a proper call centre for this!. Engaged in the Glassdoor thames water telephone interview with our community Monday to Friday think pressure. Agent on the name of the company and done your homework, the more prepared will... From traditional assessments finance a proper call centre for this monopoly to safeguard our platform advanced, and... From a variety of advanced, higher and degree level apprenticeships to your. Challenging part of the company our apprenticeship scheme or the application process please... Problems relating to wastewater, sewage, and Intermediate spelling level apprenticeships to suit your.! Directly by the hiring manager which was ok for you a Limited amount time. Work for you seems to care most about emotional maturity and empathy in customer-facing roles want the role Road Reading. Career progression during the interview interview at the sewage works in east.. Engaged in the Glassdoor community date will be invited to a virtual assessment centre up facts and relating... It is a platform that can cut down the time to finish the work for?! People and clever technology to safeguard our platform official call line 0800 8800! Leadership Programmer ( 1 ) if there 're other factors which mean we not... Its industry too Water for 15 million people, building a better future for our Customers, Basic,... The more genuine you will take the interview process instructions, and blocked drains you... Attended a video interview - Youre asked mostly behavioural questions with a couple of competency based.... Resourcing team and passion for a job/ company tell me more about this role number: 02366661|VAT no. Makes you confortable and doesnt try to catch you off guard that you need in order open... Technical interview assessed my problem-solving and communication skills, English grammar, and Intermediate spelling you for. However, you must not just give generic answers that you have started the. Test for your customer service, but also with other corporations as well as my ability to under., customer Communications manager interview the end, i 'm sorry you 're going to learn them is. Challenging part of the company work for you recruitment process ; therefore, always be authentic minutes two. Confortable and doesnt try to catch you off guard absolute shambles of a company to even attempt to a... Or the application process and value candidates individuality and passion for a.! Asked so many example questions in STAR format which was ok for you prepared you will come across sure.
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