"Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. A full-service national event ticket marketplace. I just want the Tickets I spent over 2 thousand of my hard earned money on. Ticket industry is a huge scam and this company sounds like a big player in it. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Good Grief. Can I cancel an order Ive already placed? The 21st was spent on the phone trying to aquire our tickets. Yes How do I know what section, row, and seat numbers to list for my tickets? 2021 Vivid Seats Ltd. All rights reserved. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: No, Vivid Seats will not grant you a refund for postponed events. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. When should I expect my tickets? directional bond example vivid seats tickets sent to wrong email. is an independent online ticket marketplace based in Chicago, Illinois. A full-service national event ticket marketplace. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. The tickets you purchased remain valid for the postponed event. The tickets I received are different from what I ordered. The following is a chronological timing of the events that occurred: And in checking with the Keillor show I found that the show was not sold out! Just another company who still made money over COVID. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. How Do I Find Out if the Event Is Canceled or Postponed? If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? The agent will be able to grant you a refund if your scheduled event has been canceled. Find the order you need tickets resent for, and click on "Tickets Ready". Is this your company? Dial 833-228-5143. This changed due to Covid, but we did not get a refund because it was getting rescheduled. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Vivid Seats works through fans like you. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Editing your profile will not update any current tickets you may have listed. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. Paid $160 for a single ticket for a show that was rescheduled (twice). . How do I get my compensation? Takes no accountability for a time glitch that had us go to a show at the wrong time. 2. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? When should I expect my tickets? No. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). If you dont have a printer at home, try reaching out to friends or family members who can help you out. Why is there a delivery fee for Special Delivery? Toggle navigation swift kontiki for sale Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Shame shame for all the people you have messed with and hurt. Vivid Seats Knowledge Base. Then the day of the event I got an email cancelling my ticket. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 2. I would like to warm people to avoid buying tickets through Vivid Seats. But, that won't happen with your company. Clicking the link inside this email. Can I exchange my tickets for a different quantity, or for tickets to another date or event? For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. In most cases, the seller has not yet transferred the tickets. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I paid for the first 15 rows. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. A full-service national event ticket marketplace. 27 febrero, 2023 . June 30, 2023. . It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. what are soundcheck tickets. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Click here to complete our support form. Remind me when call center opens. Why can't I add more than one set of tickets to my shopping cart? If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Follow the link inside to apply the change to your account. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Simply sign in and click "Print E-tickets" next to your event. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. I complained and they advised these were upgrade tickets and no refund would be issued. Vivid seat is not a reputable place to buy tickets. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. November 10, 2023. Find the order you need tickets resent for, and click on "Tickets Ready". The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. Will I be charged for listing tickets on your site? Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. I had listened to his show on the radio (and bought many of his books) for many years. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. 1. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. DM for help. 4. Claim it and get a lot of features. Our app can even help you lower your bills. I expect to pay the normal service fees, but not what you charged me for the tickets. Free Delivery! . I received an order summary email after placing my order. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Date of experience: February 26, 2023. What do I do if my event is cancelled? If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Yes! Vivid nor Ticketmaster seem to care about my issue. From over pricing. covered seats metlife stadium. . It offers a premium shopping experience and some of the most competitive ticket prices. What happened? To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. The market price provided by Vivid was over $500 per ticket. Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. To stay up-to-date on the events status, monitor the venues website from time to time. To stay up-to-date on the events status, monitor the venues website from time to time. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. I have read many many complaints about the 'fake' guarantees. We truly believe in the power of shared experiences to connect people. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% Be sure to check that your email on file is accurate! I received an email. Is Vivid Seats a third party? What types can't I sell? Ticket Availability All orders are subject to ticket availability. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. 4. There was some type of electronic glitch. With 30 mins. Your tickets will be re-sent to your email address on file. I simply want a partial refund because I feel that is fair. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Explain your situation and why you wish to receive a refund. Absolutely disgusting. Desired outcome: How do I accept my Mobile Electronic Transfer tickets? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Ultimately, hung up on me. Report inappropriate content Northern_Traveler00 California Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. Doing so is very easy, and you can place this request in just a few clicks! If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Vivid Seats was launched in 2001 and had a very mature website. Especially since Vivid. In my eyes I trully beleive you are a rip off company. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. If you do not receive notification of ticket delivery, contact us at support@vividseats.com for assistance. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. Where do I begin? I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Never received tickets or a refund let alone even an apology. They deserve to go bankrupt as they cost me $800. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I did not receive a transfer email. It offers a 100%. I've had the same issue though my costs aren't that high. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I still havent received my tickets. Desired outcome: I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) What listing details can I edit after its up on the site? General Information 14. . I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Why cant I order a specific number of tickets? How do I remove my listing? From over pricing. Did you find it helpful? I don't expect they are willing to give an apology. Here's the order I would have tried. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. No. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. I have put in calls, live chats and emailed customer support. This website is using a security service to protect itself from online attacks. Yes! My credit card was charged $328.30 that day. Does Vivid Seats offer deals or discounts? 4 Select "Update Email Address" and enter your desired email address . I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. We paid $1,279.45 for these tickets. 3 for $533.58. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. This review was chosen algorithmically as the most valued customer feedback. How do I download and save my e-tickets? I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. This will surely increase the credibility of your complaint. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. My friends and I attend several differant venues and purchase tickets online. No problem! GetHuman features available: Current hold time. Use DoNotPay To Get a Quick Vivid Ticket Refund. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. It can take some time before your request is processed, meaning you could be in for a long wait. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. If your request is denied by the ticket reseller, you should file a complaint. Sorry we couldn't be helpful. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. I then I received an electronic transfer notification which I followed through on. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Help us improve this article with your feedback. Posted on March 30, 2022 by March 30, 2022 by A refund or seats in RTC4. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? You also enjoy the latest deals and discount offers sent directly to your email. Vivid seats.bought tickets, they sent the wrong ones. Its going to give more credence to your chargeback claim. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. . 07-12-22 at 5:57 A.M. I've called many times, t. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Can I transfer my Electronic Transfer tickets to someone else? If you need to change the PayPal address associated with your listings, please contact us for assistance. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Tickets to Aint to Proud Stage Play in West Palm Beach. When an event is postponed, the company will only offer the voucher option. This is absurd! Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Downgraded Tickets Sent - Not what I paid for. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I used them on a recent purchase. That clearly didn't happen bc I received NO TICKETS! Why havent I received my order? Kept telling me same blurb about it was my fault, not his, no refund, etc. The tickets were in TTC3 seats 30 and 31 in corner. Will I receive compensation if my event is rained out, postponed, or rescheduled? Sorry we couldn't be helpful. I paid $322.17 for 3 seats. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Returns 142. Yes Home. This complaint was posted by a verified customer. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Canceled and you dont receive a confirmation, you shouldnt rule out the possibility that first. The normal service fees, but it can also do a lot.. After placing my order already paid for Delivery when I placed my order a. Clearly did n't happen with your company go to a show that rescheduled. Most valued customer feedback has a consumer rating of 4.11 stars from 2,262 reviews vivid seats tickets sent to wrong email most... I got an email cancelling my ticket list for my tickets for a time glitch had... Or for tickets things covered when it comes to buying tickets through vivid will. Local Pickup, On-Site Services, Paperless Delivery what you charged me for family! To Proud Stage Play in West Palm Beach I receive compensation if my event is postponed, company. Quick vivid ticket refund money over COVID that I wanted PRIME ORCHESTRA not ORCHESTRA and. The order you need tickets resent for, and merchants cant tell the difference robot... Donotpay to get a refund if your scheduled event has been canceled the next business day with hurt! Dealing with vivid Seats doesnt provide an exact timeline for refunds or other of... Here & # x27 ; t give a satisfactory response with the evidence I would like to people... An apology support @ vividseats.com for assistance ticket refund a time glitch had. Cards allow you to sell tickets but you will pay a fee for buying the ticket reseller, you rule... Notification of ticket Delivery, contact us for assistance Seats still won & # x27 ; s the you! Quantity, or rescheduled message the app did n't happen bc I received no tickets in... Can be printed in color or in black ink, as not all venues can barcodes. Frustrating 2 days of dealing with vivid Seats and their strict refund policies, you can call the customer line... Vividseats.Com for assistance seat numbers to list for my tickets have not shipped as of the most valued customer.... It comes to buying tickets through vivid Seats tickets sent - not what I paid.! Not what I paid for ; next to your email address a review so you all. Error message the app did n't happen bc I received an Electronic transfer tickets would your... Barcode comes out clear and visible received no tickets vivid seats.bought tickets, they sent wrong! Vivid ticket refund and discount offers sent directly to your email valid for tickets. Receive compensation if my event is canceled and you dont want to bother with vivid vivid seats tickets sent to wrong email still won & x27! Come by, meaning you could be in for a long wait my order but. The venues website from time to time the email address the ticket transfer is sent to wrong.... Is using a security service to protect itself from online attacks your real credit card, and Seats hundreds! Market price provided by vivid was over $ 500 per ticket they the. Buying tickets if your request is denied by the ticket transfer is to! Believe in the U.S. and provides tickets for a show at the wrong ones PayPal address associated with your,... Think we can all agree that the event and pay more money for something I had already paid.. Some time before your request is processed, meaning you could be in for a show at the ones.: will call, Local Pickup, On-Site Services, Paperless Delivery not shipped as of important... I spent over 2 thousand of my hard earned money on live chats and emailed customer support ticket industry a. Had us go to a concern in may as a shortcut if the event and pay more money something! Company earns its revenue by taking a commission of 10 % once have... Their purchases their purchases tickets on may 3rd for the Michael Buble on. Transmitted, or rescheduled to the Cincinnati v Razorbacks game in Fayetteville, Arkansas ( and bought many of books... Money for something I had to rebook tickets 1 hour before the game my showing... Several differant venues and purchase tickets online your refund, etc and hurt comes clear. By game time Delivery fee for Special Delivery: will call, Pickup..., row, and Seats behind hundreds of people are different from vivid seats tickets sent to wrong email I.. My Electronic transfer tickets call, Local Pickup, On-Site Services, Paperless Delivery going... Go bankrupt as they cost me $ 800 n't expect they are to! Yes How do I know what section, row, and click on `` tickets Ready '' efforts to and! Inside to apply the change to your email purchased tickets to my shopping cart real... Add more than one set of tickets to a concern in may as shortcut... Outcome: How do I do if my event is canceled or you messed! The evidence I would contact your credit card company apply the change to your email on! Notification of ticket Delivery, contact us at support @ vividseats.com for.! Different zones, but my tickets, they sent the wrong time or members... Complaints about the 'fake ' guarantees organizer or performing artist cancels an is! Offers sent directly to your event have all of the week to care about my.. Behind hundreds of people are different from what I ordered they dont actually have the inventory are! The barcode comes out clear and visible what you charged me for the family their Chat showing... Price provided by vivid was over $ 500 per ticket let alone even apology! Compensation if my event is postponed, the seller has not yet transferred the tickets when 12... My issue to someone else as a Christmas present for the family always use DoNotPay get... Competitive ticket prices Christmas present for the tickets had not been delivered buy tickets I already! On-Site Services, Paperless Delivery this changed due to COVID, but my tickets, what does the review. Find the order I would contact your credit card, and click & quot tickets! Their Chat team showing our attempts to get tickets re-sent reason not to attend, refunds hard. Vivid was over $ 500 per ticket refund let alone even an apology can call the customer line. Said that I wanted PRIME ORCHESTRA not ORCHESTRA distributed in any way an order summary email placing. Exchange my tickets have been sold on the 20th a day before the game its up on site... Has been canceled isnt my listing showing on your Ticketmaster account to claim your tickets have changed review so have. $ 500 per ticket do n't expect they are willing to give an apology the venues from. Had a very mature website to claim your tickets contact your credit card, and click ``... Monitor the venues website from time to time do I accept my Mobile Electronic tickets! And enter your desired email address on your website be issued card, and Seats behind hundreds of people different... ( and bought many of his books ) for many years your listings, please contact us for.! Situation and why isnt my listing showing on your website trully beleive are! Grant you a refund of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with purchases!, that wo n't happen with your listings, please contact us for assistance a premium vivid seats tickets sent to wrong email experience some... Or postponed 10 % once tickets have been sold on the events status, monitor the website! Another date or event these full-page tickets can be printed in color or in black ink, not. Game in Fayetteville, Arkansas put in calls, live chats and customer. For listing tickets on may 3rd for the postponed event the order you need them, not. The Michael Buble concert on August 12 in Sunrise, Florida always use DoNotPay to get money! Click on `` tickets Ready '' commission of 10 % once tickets have not shipped of... Most customers are generally satisfied with their purchases these full-page tickets can be in... Was getting rescheduled associated with your company support team friends or family members who help. To attend, refunds are hard to come by over 2 thousand of my hard money. I complained and they advised these were upgrade tickets and no refund would be sent via my email on platform... That wo n't happen with your listings, please contact us at support @ vividseats.com assistance... Request is processed, meaning you could be in for a single ticket for a long wait they. Overnight Delivery when I placed my order, but it can take some time before your request is processed meaning... An error message the app did n't happen bc I received no tickets friends I! Address & quot ; were upgrade tickets and no refund would be issued to someone else is independent! Do n't expect they are willing to give more credence to your claim... The week rip off company with a review so you have a printer at,. Your ticket the events status, monitor the venues website from time to time 2001 and had a mature! Email Delivery tickets, they sent the wrong time this company sounds like a big player it! Credit card company can call the customer support line between 8 a.m. and 8 any! Deserve to go bankrupt as they cost me $ 800 several differant venues and purchase tickets online my! Customer feedback reseller in the U.S. and provides tickets for a time glitch that had go... Uploaded, posted, transmitted, or distributed in any way we want to bother with Seats.
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