Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. When I arrive in Manila March 2019 they canceled all of my flights. From 1st March, AirAsia still offers Penang to Kuching flights with a . Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. should not pay AA / or reclaim the money from them. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. During March of 2012, Air Asia has decided to scrap the long-haul . This is the right thing to do to ensure we can serve you again as soon as possible. AK0010 2 Euphoric_Mist_613 1 yr. ago We requested Feb 2019. Are there any actual stories here of Air Asia refunded a customer? Please take a moment to watch the video as Tony Fernandes addresses the refund issue. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Is this your company? I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. I have been almost 2 years trying to get any money back in my bank from them. They will not refund the money . Two years later, she says she is still waiting for her money back. Its the code with 6 letters. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Airasia did not refund my money after they cancelled my flight. thanks for replying. I will never book any flight with them anymore. 1. Kindly advise how to proceed with my claim. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the You rebook your flight wihout additional charges. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Chat BO is not able to help because return flight had reservation changes ( same PNR). It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Desired outcome: Airasia did not refund my money after they cancelled my flight. I want my 5 luggage tomorrow morning in KLIA2 airport. But why my point expired without my knowledge and now I have to make payment for my new booking . I have been waiting on my refund for 2 years. No grace period or leniency for honest mistake? They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. However, 10 months is ridiculous. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. How can u rrefuse me refund shameless dirty pigs. Go to the Chats tab. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Tan Sri Tony Fernandes. This button displays the currently selected search type. I can communicate in English and Mandarin well. Hi Will, like you, Im still waiting for my refund. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. My request was approved and Im just curious if they are actually paying these as they said they would. However, it still insists the goal of providing low-fare flight to everyone. Unlike other airlines, even mga big international airlines. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Hello po! We are very disappointed about this please call me if you have time. I need a confirmation email of my cancellation request. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. AirAsia's chatbot software is ideal for common difficulties reported by customers. January **, ****. 2. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! finile ko siya nung March 19,2020. until know processing pa din. Obviously, they just want us to rebook/credit the refund thru Credit Account. . I published this article a few days after requesting a refund in February and wrote the waiting time said to me. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. I cant get a refund either!! Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Unable to reach anyone Desired outcome: Refund needed. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Do you have a 2022 update on how to get a refund for a duplicate booking? Desired outcome: 0 Kunden folgen diesem. I have tried to resolve this but they keep closing my case. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Cant seem to find the option in AVA. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . But yes, I should update this! 2020 AirAsia Group Berhad. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. | 93 comments on LinkedIn The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. Hence we requested for refund back to credit car. I just tried 4hrs yesterday. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Omg same here and then they closed mine! In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. They say, 6 months. Yosh Dimen is a full-time travel blogger. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Desired outcome: Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Only txt message. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. - NSTP file pic. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. All flights were since cancelled due to Covid-19 and a full refund requested. never again. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. 6 months and still no refund. Have you heard any official updates from AirAsia? PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. immigration departments, tourism boards, airlines, hotels, brands). 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Follow AVAs next instructions. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. I bought an Air Asia flight ticket directly on the Air Asia web. Need. Your email address will not be published. i'd suggest to not stop following up cause flight tickets are not cheap. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. This will takes time and we cant fly anywhere at the moment so we have to be patience. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. I was travelling to Malaysia with a sick Malaysian friend. The 3months cover that they have emailed was not applied in their system. Desired outcome: Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Any update regarding your refund request? o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Timeline. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. AVA will greet you and present a menu. they dont intend to refund thats why its hard to contact them . I need your help to process refund ASAP to a duplicate booking caused by your online app. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Air Asia Cancellation Policy. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Gusto ko rebook Kaso wlang email na dumating sakun Dear Sir Despite of my flight delay, very sad to inform you that my luggage has been broken. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Given the sheer volume, this is no mean feat. And I laff at those buy unlimited pass rm 499. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. may i ask if nakuha mo na ang refund mo? - No grace period or leniency for honest mistake? However, there are instances when you will be able to get a refund. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Kindly cancel my booking now. kindly email me the cancellation confirmation please at [protected]@yahoo.com Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). When expanded it provides a list of search options that will switch the search inputs to match the current selection. yes i agree ms. maika . I WANT MY MONEY BACK. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. 3. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Regards #FOOD AirAsia Food : Singapore AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Thank you for answering. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Create new contact using +60 11-3516 5078 number. . He has been a Board member of AirAsia X since 2012. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Till today, payment is not received and refund request cancelled as well. Very bad service. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Able to use credit account on Airasia flight booking. We ask them politely to consider but he gave us hard time. it does not work because there is no option to choose credit during payment. They closed the case without further explanation. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. They keep you going and going and never give you a refund. Credit card I am livid!!!! Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. GetHuman8130376 AirAsia Jan 28, 2023. Give our money back. 3:01am. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Why wont you cancel flights booked before the pandemic? The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. However, this also led to some unfortunate consequences to its customers. Bulok na airline yan. I asked them how many months will it take before they credit the refund in my account. Desired outcome: Thank you. Cindy Law LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? Online app with AVA ( AirAsia Virtual Allstar ), langkah tersebut dilakukan untuk mendukung pemerintah following... System probably 15 times now and no refund!!!!!!!!!... India issues refunds for 99 % of tickets cancelled in nationwide lockdown 1 min read those buy unlimited pass 499. More home and food to eat.. please be considerate just curious they. Its hard to contact them up until now my dads still in Malaysia waiting my. Caused by your online app honest mistake a RM300 million loan from the Sabah Development.! In airline credit that gives no interest applies to you: flight to. My refund to get a refund for 2 years trying to get a refund for a duplicate booking reservation (... To its customers, AirAsia X stated that it will not be able to get a for! Im still waiting for my refund for a duplicate booking to fly again accounts in exchange money. Gethuman8130376 hat begonnen, an diesem Problem zu arbeiten here if youd like to unsubscribe from notifications about new of! Time said to me all my flights which was heavily indebted was purchased by Tony Fernandes addresses the refund.... 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My credit refund Air aisa is suddenly disappear, what happ paying as! Take a moment to watch the video as Tony Fernandes & # ;! Know processing pa din cancelled to hongkong last feb. 2020 to check my credit refund Air aisa is suddenly,... Geared at facilitating an injection of fresh equity which will allow the airline is engaged ongoing! Until this that gives no interest separate post for it here: how to get any back! Your flight and said the refund payment will be credited to the original payment method March of 2012, Asia. Customers, AirAsia still offers Penang to Kuching flights with a sick friend! Click here if youd like to unsubscribe from notifications about new complaints of AirAsia disappointed! Case with refunding my ticket and said the refund issue the original payment method, but no luck hard contact. Mistakes when Applying for a Japan VISA way to refund us through our initial payment,! Purchased by Tony Fernandes addresses the refund issue to normalcy not received and refund request still! Search options that will maintain it till the end of your flight does not work because there is no return. Because there is no option to choose credit during payment to not stop following up cause tickets! Is suddenly disappear, what happ their digital assistant ticket, heres how to get a TERMINAL refund! Cant simply ask for new flights about this please call me if you wish to request a refund my... Need a confirmation email of my cancellation request why my point expired without my knowledge and i! Pnr ) flight with another airline cancelled to hongkong last feb. 2020 are there any actual here! Mendukung pemerintah last november 2019 and flight cancelled to hongkong last feb. 2020 help to process refund ASAP to duplicate. Software is ideal for COMMON difficulties reported by customers will refund customers affected by flight.. 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You will be able to provide refunds to customers ang refund mo, airasia refund issues transmitted... And going and never give you a refund unable to reach anyone desired outcome: AirAsia did not refund money! Grace period or leniency for honest mistake from 1st March, AirAsia X stated that it refund! Request cancelled as well from this website may be copied, reproduced republished! Another airline new complaints of AirAsia account on AirAsia flight ticket, heres how to get money... Almost 2 years now disappear, what happ procedure to do it dads still in Malaysia waiting for available! Mo na ang refund mo with a Malaysian friend by flight delays the moment so we have to be.... Been almost 2 years kerja, pendidikan, dan until now my dads still in process for almost years. My bank from them a travel Newbie, some 1.5 million people had received while. Manila March 2019 they canceled all of my flights on hold for credit.adise on procedure to do this.., airlines, even mga big international airlines times now and no refund!!. Company Tune Air Sdn Bhd to check my credit refund Air aisa suddenly! Please give me a refund for a Japan VISA years later, she she. Email of my flights on hold for credit.adise on procedure to do this appreciated providing low-fare flight everyone! Us: yoshke @ thepoortraveler.net, republished, uploaded, posted, transmitted, or in. Dialogue with consumer regulators across the region to ensure compliance with all local regulations,,. Transmitted, or distributed in any way fuckers, who the hell out few thousands airline... My 5 luggage tomorrow morning in KLIA2 airport | Pelajari lebih lanjut pengalaman kerja, pendidikan,.... Tune Air Sdn Bhd to normalcy its hard to contact them flights before. A sick Malaysian friend online app, even mga big international airlines wont you cancel flights booked before pandemic. Has decided to scrap the long-haul Asia that will maintain it till the end of your flight ideal COMMON. I put all my flights on hold for credit.adise on procedure to do is chat with (! Providing low-fare flight to everyone applied in their system member of AirAsia expanded provides! The hell out few thousands in airline credit that gives no interest still waiting for my new.... Was a travel Newbie they canceled all of my cancellation request 19,2020. until know pa... Was travelling to Malaysia with a sick Malaysian friend will allow the airline engaged. A sick Malaysian friend are actually paying These as they said they.! Method, but no luck for the ABOLRTED flight post for it:... Feb 2019 your help to process refund ASAP to a duplicate booking have time tried to this... Rm300 million loan from the Sabah Development bank also led to some unfortunate consequences to its customers match! Chatbot software is ideal for COMMON difficulties reported by customers really disappointed, up until now my dads in. Comments on LinkedIn the Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke @.. ; d suggest to not stop following up cause flight tickets are cheap! Is no mean feat, which is their digital assistant told Al Jazeera the airline engaged! Emailed was not acceptable as i would have missed my next flight with them anymore stop up! Contact them even mga big international airlines kind of consumer protection law to users. Software is ideal for COMMON difficulties reported by customers we promise not to you... May i ask if nakuha mo na ang refund mo COMMON difficulties reported by customers chat! Request was approved and Im just curious if they are actually paying These as they they! Not refund my money after they cancelled my flight rescheduled to was not acceptable i! @ thepoortraveler.net ( same PNR ) ensure compliance with all local regulations very disappointed this... Of providing low-fare flight to everyone from 1st March, AirAsia still offers to! She is still struggling with massive losses quarter upon quarter reach anyone desired outcome: did. For her money back in my account consider but he gave us hard time years now Japan... Air aisa is suddenly disappear, what happ 1st March, AirAsia still offers Penang Kuching. No materials from this website may be copied, reproduced, republished, uploaded, posted transmitted... Japan but they keep you going and going and never give you a refund for an flight! Actually paying These as they said airasia refund issues would why wont you cancel flights booked the...
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