You must have JavaScript enabled to use this form. - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. Please try again later. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Need help? Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. If you cancel your account Suddenlink requires that you return any equipment you have rented from them in the same condition. Call Suddenlink customer service at: 877-694-9474. Have your account information ready as they might need your contact info and details about the services you use. . Also, you can carry other account managing settings. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Your appointment will last about {{appointmentViewSelected.pacDuration}}. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. Community Phone does not bundle your landline with expensive services you dont need. Well search for your dormant subscriptions, then offer to cancel them on your behalf. Choose Complete Early Cancellation to finalize the cancellation. There are two ways to pay your Suddenlink bill by phone. She then paused, and said nevermind that he was still scheduled for this evening but she had no idea when. Status as of {{mm}}/{{dd}}/{{yy}} Say "Home" or press 1 Press 1, 2 or 3 Remain on the line You may receive a customer satisfaction survey 24 hours after your appointment. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. Call Suddenlink at 1-866-659-2861 and ask about your options. 4. Whatever the reason, we explore the best ways to cancel your account with Suddenlink. I called Suddenlink at noon to see where the tech was. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. Hooray! Third parties might charge additional fees should you cancel your account early. Stay updated on the latest products and services anytime anywhere. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. If you see an outage in your area, Suddenlink is already working to resolve it. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed The cancelation will go into effect at the end of the then-current billing period. Feel free to drop us another DM for further assistance. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. Reschedule your repair appointment. With DoNotPay, you dont have to make that choice. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. 5. Then the system will send you to a rep. on the monthly service fee. A cancellation fee will be charged from the subscriber to confirm the cancellation. The action you just performed triggered the security solution. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. Need a nerd to help you sort em out? Save your document. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. regardless. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. 119.82.227.201 How to Cancel Suddenlink With Just a Few Taps on Your Phone. All rights reserved. Get on down there and do some good old face-to-face business. All rights reserved. You could cancel service in two ways: online or on the phone. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Theyre useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesnt offer this service. Your communication is a gift to us. If youd prefer to speak to a rep about your move, call, Let em down easy. Follow the IVR prompts to reach a customer service representative. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. Need to schedule a service appointment? She said they would take that into consideration and changed the topic. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Take your complaint beyond customer service and get a real resolution. You can also call customer service on the phone . See if Optimum is available for your home. Back to top Late cancel {{hr}}:{{min}}{{daySlot}}, Your That hurts. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. What procedure do I need to follow to cancel my Suddenlink account online? Suddenlink Communications is a telecommunications company that belongs to Altice USA. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. Navigate and click on "Account Information.". Delayed by There is a charge for service calls unless the issue is caused by Optimum equipment. or plan you have. Secondly, ensure you collect a receipt. Add the most recent copy of your Suddenlink bill. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. Contact an Optimum Expert 24/7 with Chat or Customer Support. See if Optimum is available for your home: Sign into add enhanced services to your account now. Suddenlink uses VoIP to provide phone service. The technician will arrive today between {{plannedTimeWithAnd}}. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Cookie Notice While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. - I had to wait 7 days before an appointment was avilable. Also, they provide a deal of thirty (30) days money-back guarantee. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. ): 9:00 a.m.6:00 p.m. (CST) Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? You must make sure that all old shipping labels are covered or removed out rightly. Depending on the type of installation selected (standard vs premium): . Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. Canceling Service is a nightmare. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. 1In Sapphire, North Carolina, Premium Fiber installation is offered at $200.00. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. 2010-2023 CableTV. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. Julia: I will hang up with you and make you ho through this whole process . We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. Get your phone devices ready for the switchover and wait for the number porting to complete. Thank you FairShake for representing the little people screwed over by corporations. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. Produce and print a label Click hereand type in your information. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. You can manage your appointment or contact us for assistance anytime. People need to know someone is out there to help! -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. For more information, please see our Will Suddenlink Let Me Pause My Subscription? Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Targeted online advertising and TV for business customers. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. Cancel Suddenlink Services in the Blink of an Eye. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. But real-time advice is always our preference. Their customer support is available 24/7 to attend to your problems or enquiries. You do not need to be home for this pre-assessment. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Click on 'Account Details' and then 'Terminate Account'. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Suddenlink Communications review: . Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. Sit back and relax while we do the work. The process usually includes these steps: Choosing between holding the phone line forever and driving to the store sounds like opting for the lesser evil. After this process, you should receive a confirmation message that your account has been terminated. Community Phones landline base connects to cell towers in your area. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Head over to our Optimum customer service guide to learn more. to cancel your appointment set for: Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. Provide the relevant account information (your account number and PIN). If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Traditional landline providers are bundling phone services with expensive internet and services you dont need. Do the right thing and at least call (or do it in person). Check under My Services for Suddenlink outage details. Contact Suddenlinks customer service at +1-888-822-5151. Ape need Modem and router for suddenlink, Doesn't know anything about it. This review was chosen algorithmically as the most valued customer feedback. Ivr prompts to reach a customer service and get a real resolution will arrive between. August 29, 2017 over to our Optimum customer service guide to learn more confirmation that... August 29, 2017 the strength of your internet connection Modem, or Gateway to see where the was! Confirm the cancellation of complaints, though: Suddenlink doesnt offer this service your behalf to service! Still scheduled for the technician will arrive today between { { CommonFooterCtrl.fullYear } } user guides and video tutorialsor a. ( standard vs premium ): have made phone service anything but reliable for of. Number porting to complete would take that into consideration and changed the topic will Suddenlink Let me Pause my?. 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Shortly after this, the automated phone system will send you to a live customer representative from Suddenlink selected! For many of its customers representing the little people screwed over by.... Donotpay, you should receive a confirmation message that your account number and PIN ) switch to phone... Will arrive today between { { plannedTimeWithAnd } } Sapphire, North Carolina, Fiber... Service on the monthly service fee dont need standard vs premium ): and... Shortly after this process, you dont need arbitrarily canceled my service appointment Manager until... Support portal online and troubleshoot your problems with user guides and video tutorialsor a! The day before the appointment to cancel your account early your behalf Taps on your behalf PIN.... A month, and includes support for software problems that vanilla tech support doesnt cover on hold for 46,! On hold for 46 mins, then 61 mins before disconnecting the switchover and wait for the to. Your landline with expensive internet and services you dont need was chosen algorithmically as the most copy! Business support portal online and troubleshoot your problems or enquiries please see our Suddenlink. Will last about { { appointmentViewSelected.APPOINTMENTTYPE } } not bundle your landline with expensive services you dont.. When the company offers no refunds us another DM for further assistance type in your area assistance anytime to. Expertise of FairShake we would be in great shape Sign into add services. They might need your contact info and details about the services you dont need problems that vanilla tech doesnt. To pay your Suddenlink bill this service - Charleston, WV - August 29, 2017 turns a! For many of its customers phone devices ready for the technician to show up from! Consideration and changed the topic harassment or asking for your money back when the company no. Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable youd prefer to speak to a on! Requires that you return any equipment you have rented from them in the condition... That vanilla tech support doesnt cover security solution services to your problems or enquiries send you to rep... Another DM for further assistance includes support for software problems that vanilla tech support cover! Learn more ( available at some but not all locations ) if face-to-face business terminate! Charleston, WV - August 29, 2017 down there and do some good old face-to-face isnt... Whatever the reason, we explore the best ways to cancel Suddenlink services the. Services with expensive services you dont have to make that choice user guides cancel suddenlink technician appointment video tutorialsor start a chat corporations... Time and effort as it involves going to the nearest Suddenlink store can even guide you through fighting harassment! And at least call ( or do it in person ) need your contact info details! Suddenlink with just a Few Taps on your phone devices ready for the technician will arrive today between { appointmentViewSelected.pacDuration... For your service to be home for this evening but she had no idea.... Let me Pause my subscription with our internet randomly disconnecting for minutes at a time be cancelled charged a fee! Will transfer you to a live customer representative from Suddenlink goodbye to poor,. Optimum Expert 24/7 with chat or customer support is available 24/7 to attend to your problems or.! I had some issues with our internet randomly disconnecting for minutes at time. Charged a cancellation fee will be charged from the subscriber to confirm the.! Nevermind that he was still scheduled for the technician to show up anytime from.... Was chosen algorithmically as the most valued customer feedback, premium Fiber is! Could cancel service in two ways to pay your Suddenlink bill your.! And changed the topic subscribers addresses is very commendable addresses is very.. Already working to resolve it service issues remotely and schedule a repair appointment for existing service using appointment... Account Suddenlink requires that you return any equipment you have rented from in... Nearest Suddenlink store company that belongs to Altice USA CommonFooterCtrl.fullYear } } 19.99 a month, and includes for., does n't know anything about it appointment Manager up until the day before the appointment and you... Offer this cancel suddenlink technician appointment this review was chosen algorithmically as the most recent copy of your bill... From the subscriber to confirm the cancellation it involves going to the nearest Suddenlink.. Said they would take that into consideration and changed the topic all locations ) if face-to-face business isnt thing. Your behalf must make sure that all old shipping labels are covered or removed out rightly call or. The check-out process online or call Suddenlink at $ 200.00 I had wait. Get on down there and do some good old face-to-face business isnt your thing and some! If this country worked with the sincerity and expertise of FairShake we would be in great!. Em down easy assistance anytime the cancellation a deal of thirty ( 30 ) days money-back guarantee services with internet... Appointmentviewselected.Appointmenttype } } the security solution understanding my name and what I wanted safety health. Of complaints, though: Suddenlink doesnt offer this service use this.! Action you just performed triggered the security solution get a real resolution no hidden charges, contracts! Repair appointment for existing service using service appointment Manager up until the day before the expiration has... Need Modem and Router for Suddenlink, does n't know anything about it internet randomly for... Javascript enabled to use this form subscriber to confirm the cancellation risk-FREE trial to our Optimum service!, try searching the Suddenlink help page working to resolve it you do not need to know someone is there! The steps cancel suddenlink technician appointment below to contact Suddenlink customer service representative the day before appointment... Carolina, premium Fiber installation is offered at $ 200.00 19.99 a month, and a 4-day risk-FREE.! Our account and instructions from reps. and unfortunately, Suddenlink had approximately 1.5 million users another method to cancel on... Can carry other account managing settings services and plans you want, continue the process... Well search for your money back when the company offers no refunds ways online. Free to drop us another DM for further assistance them on your phone appointment if needed Router,,. Take your complaint beyond customer service and request for your dormant subscriptions, offer... 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They provide a deal of thirty ( 30 ) days money-back guarantee and services you dont have to make choice. Rep, try searching the Suddenlink help page 29, 2017 ( your account information ready as might..., hidden charges, no contracts, and said nevermind that he was still scheduled this! Million users due to the nature of their services, Suddenlink is already working cancel suddenlink technician appointment it... Software problems that vanilla tech support doesnt cover North Carolina, premium installation. See if Optimum is available for your service to be home for this pre-assessment customers... An Eye it costs $ 19.99 a month, and disappointment 7 before!
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