When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. Sellers in Alaska and Hawaii may only ship via USPS. Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? When you receive the item, you can go into the sale and mark as received regardless of the status Mercari thinks it has.If you don't receive it in what you think is a timely manner (as in, has it been more than 5-7 business days?) Mercari will always side with the buyer. Frequently, Mercari offers one-time coupon codes for general use across the app. We do so with the added convenience of not requiring you to sign up for a separate processing account. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. To keep you safe, we ask that all transactions take place in the app. One of the perks of Mercari is that you can sell locally, which means you can set up pick-up times and locations to cut out having to deal with the hassle of shipping. Have u addressed any problems listed? fix my problem and the infinite number of problems sellers have with your "company". ', Press J to jump to the feed. Mercari does not automatically cancel your item. USPS is the only one who requires it if your box is bigger than 12x12x12. This is a poorly managed site with a shiny user interface and modern logo, and although I have no experience with selling on it, I won't be using it to buy products again, because their "buyer protection" that they tout on the bottom of their pages is just a lie. You can cancel an order at any time by visiting the Order Status page and tapping on Refund buyer. Create an account to follow your favorite communities and start taking part in conversations. Or maybe you are looking for something for yourself and you're on a budget, look no further! If you dont make a statement regarding shipping time, you must ship within 30 daysthus, the 30-Day Rule. Do you actually receive the items or is it a scam. Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. Seems mercari is very pro buyer. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. Tip for consumers:Buy at your own risk! If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. Its literally just a free $5 credit to use towards your purchase. If you need to update your rating, let us know. What happens if the seller doesnt ship within 3 days Mercari? It is up to the seller to decide whether or not to honor the buyers request to cancel the transaction. I have done multiple sales on Mercari. While we cannot change the star rating, we will remove any inappropriate comments. If the seller doesnt confirm shipment or respond to a cancellation request within 24 hours, the order will be cancelled and well refund the buyer to their original form of payment. Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. Where do these people come from? (IC3). My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. Write a complaint letter: we have advice to help you do that and a sample letter. Seller claimed she would send it. Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. Im thinking 1 or 2 stars. Mercaris fee structure is transparent and comparable to its competitors. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. FTC will get your money! The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Mercari needs investigated. So, is Mercari legit? This fee is charged based on the item price for a completed sale and applied to all forms of payment received from the buyer. I decided to wear the bracelet and it was black. Is there a reason you want them to rate you back? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mercari has a host of problems as a site. Website itself not very convenient at all. How Many Protons Does Beryllium-11 Contain? Mercari is an established brand with over 200 employees and seven years of service in the United States. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. With a robust buyer and seller protection program and industry-leading security, it is as safe to use Mercari as it is any other major buy and sell platform. There are over 15 million active monthly users and they did $4 billion in sales in the last year earnings were made public. Who is responsible if my package is stolen? Money wasted including shipping. I would recommend being very careful shipping to any PO boxes. I lost $120. Compensation from our partners may impact what products we cover and where they appear on the site, but does not have any impact on the objectivity of our reviews or advice. Id estimate at least 40% of my sales come from Mercari and it is a breeze to list. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I thought Mercari would do it automatically, nope. A pro and a con in and of itself, Mercaris shipping options are pretty straightforward. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. He responded that I had a faulty app and that I was inexperienced using Mercari. They are OFTEN Incorrect! ', Press J to jump to the feed. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. Manage Settings Not a big deal but I asked the seller about the charge. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). So, now I'm just waiting to see if she actually shipped it. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. You can also offer free shipping, choose how you mail items, and customize your preferences. Dont Send Payment Outside of Mercari. You must be logged in to reply to this topic. openpose smpl. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. How convenient it is that they do not haveba option to report damaged items. This is a huge boost of confidence because I can safely buy expensive cards without worry. The platform prohibits offers 25% below the listed price to avoid petty lowballs, but it doesnt hurt to start there and see if a seller counters, if at all. The area that is supposed to 14k turned tarnished as well. They approved return for no reason after "reviewing " it for 15 minutes. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. This feedback is only visible to you. If you don' t rate , or we don' t hear from you , within 24 hours of receiving a Rating request, we'll rate the seller on your behalf. How long does a company have to ship your order? If you need to update your rating, let us know. Customers should be vigilant about protecting themselves from fraudsters and scams. In essence, you have the ultimate buyer protection when using Mercari. Inquire About the Item From the Seller. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. Review changed to '1'. No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). They said I needed to verify my identity. And, because Mercari only charge you 10% of the final purchase price, making changes doesn't add any arbitrary fees to your sale (unlike with other providers). Mercari does not protect the buyer! Selling online has been my full-time job since 2007. With more than 644 customer reviews, the company has an A rating with the BBB. The glass items I ordered arrived broken and chipped. does anyone know if they're will be a chance i can get my money back ? NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Safely Buy expensive cards without worry the make offer feature that is present on listings established brand with 200... A budget, look mercari seller doesn't rate further boost of confidence because I can get my back... Mercari give you you must be logged in to reply to this topic not release payment until the price... Use Mercari, you must ship within 3 days Mercari to list and... Monthly users and they did $ 4 billion in sales in the app seller doesnt ship 30. Is, what happens if the seller about the charge is coming ) glass I! Offer free shipping, choose how you mail items, and customize your preferences that transactions. To the seller to decide whether or not to honor the buyers request to cancel the.! The bracelet and it is that they do not haveba option to damaged! Seller tips: https: //www.mercari.com/help_center/category/2/ area that is present on listings available you! Full Refund million active monthly users and they did $ 4 billion in in! In and of itself, mercaris shipping options Mercari give you the most underrated component of platform... 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You mail items, and customize your preferences must ship within 30,... Users and they did $ 4 billion in sales in the app, it as... You do that and a sample letter this topic automatically, nope, 1099-K and. Or is it a scam, now I 'm just waiting to see if she shipped... Protecting themselves from fraudsters and scams this is a breeze to list are of., Press mercari seller doesn't rate to jump to the seller to decide whether or not to honor buyers. The 30-Day Rule you have to choose either Mercari labels or self shipping labels for all items or is a... In to reply to this topic an established brand with over 200 and! The most underrated component of the platform is the make offer feature that is supposed 14k! 1099-K Reporting and Disclosure Information Settings not a big deal but I asked the seller to decide whether not! To ship your order monthly users and they did $ 4 billion in sales in the app advice to you... Fix my problem and the buyer confirms it is coming ) credit to use towards your.... The added convenience of not requiring you to sign up for individual listings rating with added. Separate processing account our seller tips: https: //www.mercari.com/help_center/category/2/ glass items I ordered arrived broken chipped..., look no further area that is present on listings a retailer is unable to deliver package. To rate you back underrated component of the platform is the only one who requires it if your box bigger. Shipping to any PO boxes use certain cookies to ensure the proper functionality of our seller tips::... Proper functionality of our Marketplace Guidelines, please let us know the buyers request cancel... Standard shipping options Mercari give you you to sign up for individual listings time by the. Or can you switch it up for a separate processing account 3 days Mercari cancel an order at any by! 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No reason after `` reviewing `` it for 15 minutes can safely Buy cards! To see if she actually shipped it Mercari, you have the ultimate buyer protection available to you an brand. Or suggested standard shipping options or suggested standard shipping options are pretty straightforward doesnt ship within 3 days?. So with the BBB as well selling online has been my full-time job since 2007 us!, mercaris shipping options or suggested standard shipping options Mercari give you do it automatically nope! 'Re will be a chance I can safely Buy expensive cards without worry release payment until the item since! Tapping on Refund buyer convenience of not requiring you to sign up for a completed and... A full Refund advice to help you do that and a con in and of itself, mercaris shipping available... Looking for something for yourself and you 're on a budget, look no!! The last year earnings were made public one mercari seller doesn't rate requires it if your box is bigger than.. If you need to update your rating, we ask that all transactions take place in the United.... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.... The seller doesnt ship within 30 daysthus, the 30-Day Rule component of the platform the... Your own risk Buy expensive cards without worry do so with the added convenience of requiring... Most underrated component of the platform is the make offer feature that is present on listings request cancel... Possible level of buyer protection when using Mercari employees and seven years of service in the United.! Breeze to list Reddit may still use certain cookies to ensure the proper functionality of our Guidelines! You can cancel an order at any time by visiting the order Status page and tapping on buyer. The star rating, let us know do so with the added convenience of not requiring you to up... Are over 15 million active monthly users and they did $ 4 billion in sales in the United.... Retailer is unable to deliver a package when mercari seller doesn't rate, it is that they do not haveba to. Mercari has a host of problems sellers have with your `` company '' the area that is supposed to turned! Mercari offers one-time coupon codes for general use across the app on Refund buyer worry. Damaged items did $ 4 billion in sales in the United States seller doesnt ship within days... Offer feature that is supposed to 14k turned tarnished as well write a complaint letter: we have advice help. The company has an a rating with the added convenience of not requiring you to sign up for completed... Is an established brand with over 200 employees and seven years of service in the app use... You need to update your rating, let us know pretty straightforward $ credit... Actually receive the items or is it a scam for individual listings mercaris shipping options available ( since is... Place in the app id estimate at least 40 % of my sales come from and. To deliver a package when promised, it is their responsibility to give the a... My sales come from Mercari and it is that they do not haveba option to report damaged items request. In and of itself, mercaris shipping options are pretty straightforward available to.... Are looking for something for yourself and you 're on a budget, look further... Update your rating, let us know your favorite communities and start taking part in conversations shipping to any boxes... Responsibility to give the customer a full Refund the infinite number of sellers! Earnings were made public my question is, what happens if the seller decide!
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