Provide the man with the refund. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! . Called for service to detect leak and no show 2 times and postpone appointments for over one week. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. The paper in the bathroom was single ply and there was a hair screen in the tub. I find it impossible to believe that these people are not paying a scam company for reviews. My email is Pat.Swanson@rrsc.com. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". They really care a lot about their customers' needs. Over priced. He did not have any equipment in tub or near it, the machine was never near to the toilet. BBB Business Profiles are subject to change at any time. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. We may earn revenue from the products available on this page and participate in affiliate programs. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. So wont ever use them again. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. So then finally on 1/25 I reached out to Veronica on my own. 2023 Trustpilot, Inc. All rights reserved. 704 total complaints in the last 3 years. the ads say 24/7 but it's NOT! The bill including some very expensive fluid to put in the toilets came to $457. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. we called customer with tech present, tech confirmed that the stains were already there previously. Be the first one to find this review helpful. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. He told me that problem was caused by 2 ply paper and long hair. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. This review was chosen algorithmically as the most valued customer feedback. Unsubscribe at any time. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. We are not responsible for conditions of the tub that were already there. Provide the man with the refund. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. This allows customers to book an appointment in moments without the hassle of making a phone call. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. Their investigation involved creating a hole and opening my ceiling. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. They did not show on Saturday. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. $2,694.91 refund for unneeded and overpriced services. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. We value your privacy. Again, no call, no show. For your reference, reasons for rejection are included below. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. I called the local customer service office, and no supervisor or manager answered my call. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I appreciated their checking with me first. 1. Thank you, you have successfully subscribed to our newsletter! I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. I asked the cost on the toilet flange and he priced that at $750. 2. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Fee: 1.6% charged for him to get the parts (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Not wanting to mess with RR again, I call EcoPlumbers. Pipe is collapsed - Camara to follow. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. 3rd man only wanted to quote 6500 on pipe. Service address: 35720 Hazelwood, Westland Michigan How BBB Processes Complaints and Reviews. Customer Reviews are not used in the calculation of BBB Rating. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. We are being reasonable. I'd give them a minus score if possible. Charged me $750 plus $49 tax! We can fix your plumbing problem and clean up your water damage. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. We were billed $1,354.40. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. I just had a terrible experience with Roto Rooter myself. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Offered $75 off which is more than the coupon offered online. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. She gave me her phone number but then didn't answer when I called, so I left a message. He and his helper explained everything they were going to do and got straight to work. I bought a new sink and had Roto Rooter install it on 11/13/22. He snaked out the main waste pipe in the basement which took about 20 minutes. Once again, a short while later I had another sewer line back up. The work has a guarantee for 1 year. Think they called? They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. We called customer with tech present, tech confirmed that the stains were already there.! With tech present, tech confirmed that the stains were already there in * * * * home... 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