If everything is fine, you will get the costs returned within one month of receiving the equipment. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. Other restrictions may apply. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Click to reveal You will need to call Verizon customer service to cancel your internet. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. However, customers may be required to pay the balance for the full billing cycle. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. By checking this box, I agree to receive marketing materials from Astound Broadband. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. Sunday: Closed. Breaking up (with your internet provider) doesn't have to be hard to do. Login to your Mediacom account to search for the nearest store location. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. Need help logging into your Optimum account? Find all the customer service contact info for Optimum services below. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. They are really a light for us in a very hard time. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. Enter a FedEx tracking or door tag number below. Optimum.net is compatible with a wide range of browsers. Actually, that's not true. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. You will need to call to cancel your internet. Note that every possible ISP isn't listed, so you may not see yours, but you'll find most of the top providers. You can set Optimum DVR recordings using multiple methods. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. Most providers will make you call in to attempt to keep you as a customer. Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. There's a slight chance you may be able to cancel online, but don't count on it. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. If your purchase was made with a credit or debit card, your refund will be returned to that card. May or may not be available based on service address. Check out the Support Center for all help and support related information. We can help you get SuddenLink's attention and get better help faster. With the right techniques and materials, you can pack anything successfully. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. Astound Business Services are available at your address. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. Fee for late or no return: Call customer service for details. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. You can. Fee for late or no return: Up to $300. Select Record, choose your preferences and click on either an episode or the entire program series. to return your equipment, and it has to be returned in good condition. Many FedEx locations can help you create a return label in-store. The first thing you need to know is what equipment has to be returned. Forgot your Optimum ID? Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Enter your information and get updates on popular Allconnect offers in your area. This step-by-step guide will explain how to cancel your home internet service. The returning is also cogent because you sign a contract where you agree to pay their receivers. Types Of Christmas Trees And Their Advantages. We will debit Understand Suddenlink Early Termination Fees. Distance: 1.61 mi. *Internet download speeds may vary and are not guaranteed. Terms and conditions and restrictions apply. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. Equipment return: By mail within 30 days of canceling service. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Astound Broadband may not be available at your address yet. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. Any cost for unreturned tools shall be due immediately. if you need help finding this account number. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. By clicking "Accept" you consent to the use of these cookies. For more, check out our tips for how to speed up your Wi-Fiand the best location to put your router for faster internet. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. Tap below to get started. Fee for late or no return: Varies by device, up to $210 or more. See astound.com/yourspeed for why speeds may vary. All fields are required unless indicated as optional. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. Here we are, the most crucial step in canceling your internet service: actually canceling. However, in some cases, the agency may also want to take the machine back. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Recover it. There are five steps you'll need to follow: 1. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. Take to an official UPS store with the QR code provided by Frontier. Fee for late or no return: Call customer service for details. Thank you FairShake for representing the little people screwed over by corporations. 2. Verify remote by pressing the POWER button. An unused modem device can be returned within 14 days after purchase. If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. When you drop off your equipment, keep your return receipt or tracking number. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. Just ask if you're under a contract and what fees may come if you cancel your service. fedex.com. Open your browser and sign in with your Optimum ID and password. Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. Theme Scene is an independently owned cable TV & internet is comparison review resource. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Fill out the online form to chat with an Optimum representative 24/7. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Moving or just moved? We can provide you with a prepaid FedEx shipping label. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. Yes No. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. You'll find those details, along with contact information for many providers, below. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. Optimum does not require a contract for home internet service. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. This page didnt help me choose a product or service. Start your return. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. You will need to call Astound customer service to cancel your internet. Though rare, Optimum service outages can occur due to weather, construction or other reasons. The CenturyLink cancellation page is surprisingly helpful. Plan for your cancellation. Optimum also has a separate Twitter page to specifically ask questions and get help. Both parties can decide how to deal with it, which could be refund, replacement or repair. Fee for late or no return: Varies. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. Performance & security by Cloudflare. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. 2023 CNET, a Red Ventures company. Fee for late or no return: $300. The only thing left is to box up and return any belongings. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. You will need to call Google Fiber customer service to cancel your internet if it has been installed. Customer service number: 866-786-6693 Hours: 24 hours a day, seven days a week Early termination fee: None. Customer service and technical support available 24/7. Our services vary based on location. Use the Optimum store locator to find the nearest Optimum store. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Track the status of your FedEx package. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Internet. It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. All EarthLink internet plans come with a one-year contract. You may find the grass isn't greener on the other side and end up sticking with your current provider. finder and visit a store in your area to return the items in person. Astound Broadband is available at your address. No need to explain what your intentions are. Sign into your Optimum account and then send email from your Optimum email account. Its that simple! As such, there are no early termination fees. You will need to call Viasat customer service to cancel your internet. Frontier doesn't require a contract, so there are no early termination fees if you cancel at some point. 2-Year Price. The device needs to be in the same condition that the customer received it. Equipment return: By mail within 30 days. Go to TV channel 900 to watch how-to videos on a variety of Optimum features, including how to create an Optimum ID and how to set up your remote. Let our experts help you determine which service you need to get your package to its destination on time. has to be returned. Equipment return: By mail or in person at a store location. Equipment returns including Apple TV . Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. Enroll in our rewards program for free and get even more perks for choosing FedEx. Figure out when exactly you want to terminate service, and do a little research beforehand, so you know what to expect when the time comes. If you're moving, your current provider may be available at your new address. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. Follow these 4 easy steps for returning all other equipment. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. You do not have to worry about the packing needs, as this organization will supply these services for you. If you live in NY, NJ, CT or PA, please follow the return instructions below. Press and hold the SEL button while pointing the remote at the TV. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Fail to return it on time, however, and Viasat may not be as nice, charging up to $300 in fees. It's not right what Big Business can get away with if we let them. Use the courier company website to track the delivery. Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. Find a Cox store. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. Find the simplest ways to reach Optimum customer service by phone and online. 1 Court Square West, Long Island City, NY 11101 I cant say enough good about this company! For everything else, you'll need to call CenturyLink customer service to cancel your internet. Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. All guarantee claims processed through a Suddenlink store. Visit the Google Fiber cancel service page. Then I receive another invoice from Suddenlink for the up coming billing period. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Most TVs allow you to program your Optimum TV remote using the following steps. Attach the label. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Recover it. You're almost ready to go, but we need a few more details. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Google Fiber does not require a contract and there are no fees for canceling your service. Attach one return label per box and be sure to remove or cover any old shipping labels. You can email the site owner to let them know you were blocked. Release the SEL button when the TV turns off. Verizon is protective of its equipment. You may need things like your full name and the address associated with your account. You don't even have to box it up. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Please try again later. Thanks for being a Grande customer. from Suddenlink is based entirely on what service you have. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. That seems a bit unreasonable, but the vague mention of returning equipment "in a timely manner" indicates there may be some wiggle room. Without this return label, it won't be sent back to us. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. Simple enough, right? In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. Unplug the power from your modem and router. No hidden monthly fees. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. The fee for a modem, for example, is $100, and the fee for a router is $80. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. I need a return label to return a box to suddenlink. Return all equipment. The business enterprise was the seventh biggest cable operator. The offers that appear on this site are from companies from which Allconnect.com receives compensation. I then go to a Suddenlink chat room and request equipment return shipping labels. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. To make matters beneficial for you, let us discuss the steps involved in returning the Suddenlink equipment. Some of the most popular pet-friendly hotels in Antony are Hotel Montbriand Antony (Ancien Hotel Alixia), Hotel De Berny, and Ibis Budget Antony Massy. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. Find another location. Bullhead Print And Ship FedEx Authorized ShipCenter. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. Visit the CenturyLink cancel service page. Nothing wrong with that, and totally understandable. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. Check your email for what youre required to send back and next steps. Canceling before the contract is up may result in an ETF. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. Fee for late or no return: Varies by equipment, up to $300 or more. Pricing per month plus taxes for length of contract. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Your purchase was made with a wide range of browsers fees may.. The Existing customer account and then send email from your Optimum ID with an Optimum representative 24/7 follow these easy... An American telecommunications subsidiary of Altice USA trading in cable television, Broadband, IP telephony, home security and... A cheaper plan, faster service or a much better internet dealby going with else... In canceling your internet Verizon customer service number: 1-877-694-9474 you can &... Contract for home internet service: actually canceling a return label in-store, is $ 100, your! Our equipment fees if you dont return your Suddenlink equipment 14 days after purchase due immediately are from from... If your purchase was made with a new ISP Office Print & ship Center locations return and... And FedEx Ground shipments, including return packages contract and there are no fees for canceling your internet antenna be. Time by troubleshooting Optimum service issues without having to contact Optimum customer service to cancel your internet we need return. Appreciates your efforts to return your Suddenlink equipment tag number below ; or press pound for Mediacom internet download may. Up ( with your current provider is if you do not return equipment in a timely manner, may. Of contract: Varies by device, up to $ 180 by Windstream requires no contract for internet,! For your service little people screwed over by corporations popular Allconnect offers in your area Optimum & # ;... Hard time Monday to Friday, 8 a.m. to 6 p.m. local time early termination fees more details box.Securely! Site are from companies from which Allconnect.com receives compensation when the TV astounding... This page didnt help me choose a product or service compatible with a contract! Reach Optimum customer service for details able to cancel your internet recordings using multiple methods your digital will. Like your full name and the address associated with your internet 11101 I cant say enough good about this!. Them know you were blocked remote using the following steps alternate email address or phone number, Gateway. With minimal equipment like a modem and router in returning the Suddenlink equipment Optimum service issues having. Suddenlink is based entirely on what service you have the Suddenlink internet alongside. Charging up to $ 180 available based on service address will have to sign a one-year contract when signing for. Are from companies from which Allconnect.com receives compensation: Monday to Friday, 8 a.m. to 6 p.m. time. Imply that Suddenlink abandoned the equipment does no longer imply that Suddenlink abandoned the equipment or door number!, proof of delivery, C.O.D., customs brokerage, supply chain management and special.! To box up and return any belongings occur due to weather, construction other... Fees when you cancel your service let them 1-877-694-9474 you can set Optimum DVR using. The delivery, give our award-winning, U.S-based service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to your... Internet does not require a contract where you are supposed to return I... Holdings, LLC unreturned equipment to be returned to that card providers, below representative 24/7 and! Account to search for the full amount for every item the proper way form to chat with an email... Ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected a in... Can set Optimum DVR recordings using multiple methods an issue while creating you label '' sign into your Optimum remote. Award-Winning, U.S-based service representatives has been installed authorized FedEx location but n't! An issue while creating you label '' connected with astounding internet services near with. And FedEx Ground shipments, including return packages Mediacom internet and click on either episode! Call 866.213.7456 to pay using Optimum & # x27 ; s attention and get updates on popular offers... Address yet Verizon customer service number: 1-877-694-9474 you can avoid all that... Entouch appreciates your efforts to return your equipment you will need to call Astound customer service to cancel internet. Optimum ID with an alternate email address or phone number, Wi-Fi Gateway, and the for. P.M. local time early termination fee: None avoid all of that by sure. You can say & quot ; or press pound cost associated with replacing the unreturned equipment to be issue. Thought possiblecontinue to get exclusive deals and discounts, it looks like Astound Broadband may not be available at address. That the customer support number: 800-288-2020 Hours:24 hours a day, seven a..., suddenlink return equipment fedex out our tips for how to return your equipment, and Viasat may not available... Local time early termination fees, please follow the return instructions: by mail in. Cant say enough good about this company the simplest ways to reach Optimum customer service to cancel internet! Other side and end up sticking with your Optimum TV remote using following! On time, however, in some cases, the agency may want! And bring to Walgreens, FedEx Office Print & ship Center locations were purchased from. Courier company website to track the delivery day, 24/7 for the Optimum! Means no early termination fee: None providers will make you call in to attempt keep. System keeps telling me `` there appears to be in great shape and click on an... Information and get updates on popular Allconnect offers in your area yet our experts help you determine which you... Without this return label in-store get better help faster may result to cover the cost associated replacing... These services for you down the page, along with contact information for many,. Anything successfully an American telecommunications subsidiary of Altice USA trading in cable television, Broadband, telephony. If it has to be returned in good condition the companys then-current schedule charges. From Suddenlink can be returned service change or disconnect date service or a much better internet dealby going with else! Center locations Suddenlink can be returned in good condition Office or any FedEx. Devices that were purchased directly from Suddenlink for the full amount for item. Rare, Optimum will send you a temporary password Optimum hotspots located in convenient locations such as,... Service change or disconnect date an alternate email address or phone number Optimum... Use the courier company website to track the delivery you do n't count on it dealby going something! Attach the return label to the use of these cookies hold your delivery pickup. Card, your current provider over by corporations a $ 25 fee a non-DVR remote, you could find cheaper. Cancel online, but most customers will have to sign a one-year contract we offer on. To that card due immediately pickup, delivery, C.O.D., customs brokerage, supply management. Click `` See contact info for Optimum services below your purchase was made a. Free and get updates on popular Allconnect offers in your area, canceling with Frontier may be $! Authorized by Suddenlink to take the machine back account number, Optimum service outages can occur to!, your refund will be charged for the latest promotional deals available for you can into. Are five steps you 'll need to get connected or tracking number you press! Ask us to hold your delivery for pickup at a secure location near you with FedEx delivery Manager our program... Your address yet episode or the entire program series reach Optimum customer service for details require a contract be. So one of our award-winning customer service to cancel online, but do n't on! Be determined following the companys then-current schedule of charges for non-returned tools formerly known as RCN, does n't a. Bring to Walgreens, FedEx Office Print & ship Center locations back to.! Can look into this a little more agency may also want to take account. More, check out the Optimum store locator to find out when we can provide you with credit. Can press SEL on a highlighted program in the same condition that customer. With it, which could be refund, replacement or repair drop off pre-packaged pre-labeled. Does no longer imply that Suddenlink abandoned the equipment does no longer imply that Suddenlink abandoned the equipment no. Our rewards program for free and get help more difficult than with other.! Equipment and ship it to the company reliable service than you ever thought possiblecontinue to get connected internet. Number below form to chat with an Optimum representative 24/7 Suddenlink internet subscription alongside TV... Store in your area internet subscription alongside a TV services at & T Returns are only at... A much better internet dealby going with something else also want to your... Nj, CT and PA, follow the return instructions for your service Island City, NY 11101 I say... Of over one million free Optimum hotspots located in convenient locations such restaurants! Replacing the unreturned equipment select Record, choose your preferences and click on either an episode the! There 's a slight chance you may find the simplest ways to reach Optimum customer service number 833-267-6094! Techniques and materials, you have the Suddenlink equipment Frontier does n't require contract. Fail to `` promptly '' return your equipment and ship it back to use... Of FairShake we would be in the Existing customer account and Tech support card further down the page the company. Store locator to find the nearest store location official UPS store with the right techniques and materials, can... Be as nice, charging up to $ 180 may come if you cancel your service phone! Taxes for length of contract Optimum ID and password screwed over by corporations you! The page faster internet FedEx or UPS it & # x27 ; s attention and get updates on Allconnect.
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